Refund policy

Refund Policy – Tuxedo Pet Co.

We offer a 30-day return policy.

1. Eligibility for Returns
To be eligible:
- Item must be unused and in original packaging
- Return must be requested within 30 days of delivery

2. Non-Returnable Items
We do not accept returns for:
- Used items
- Items not in original condition
- Items damaged by misuse

3. Damaged or Faulty Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photo/video evidence.

We will:
- Replace the item OR
- Issue a full refund

4. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds are issued to the original payment method

5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.

6. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your payment provider

7. Contact
For returns, contact us via the contact section on the website